Investor charter
Your rights as an investor, the services you can expect and how complaints are handled, as prescribed by SEBI for Research Analysts.
Vision and mission
Vision: invest with knowledge and safety.
Mission: every investor should be able to invest in the right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.
Business transacted with investors
- Publish research reports based on research activities.
- Provide independent, unbiased views on securities and disclose any financial interest in recommended securities.
- Base recommendations on analysis of publicly available information and known observations.
- Conduct an annual compliance audit.
- Ensure advertisements follow the Advertisement Code for Research Analysts.
- Maintain records of interactions with all clients, including prospective clients before onboarding.
Services provided to investors
- Onboarding: share the terms and conditions of research services and complete KYC of fee-paying clients.
- Disclosures: business activity, disciplinary history, terms and conditions, associates, risks, conflicts of interest and the extent of use of AI tools.
- Distribute research reports and recommendations to clients without discrimination, and keep them confidential until made public.
- Respect data privacy and protect client information, sharing it only when required by law or with the client's consent.
- Disclose the timelines for each service and follow them. Telegram access is given within 24 hours of payment confirmation; complaints are resolved within 21 days.
- Give clear guidance and caution notices for complex and high-risk products.
- Treat all clients with honesty and integrity.
Grievance redressal mechanism
- Approach the Research Analyst first. Complaints are resolved as soon as possible and no later than 21 days from receipt. Contact Dhiraj Chowdhary at dhirajchowdhary01@gmail.com or +91 86378 31640.
- If not satisfied, lodge a complaint on SEBI SCORES 2.0. It is reviewed first by RAASB (BSE Ltd.) and then by SEBI. You may also write to RAASB at its designated complaint email address.
- If still not satisfied, use the Smart ODR portal for online conciliation or arbitration.
- Physical complaints can be sent to the Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, G Block, Bandra-Kurla Complex, Bandra (E), Mumbai 400051.
Rights of investors
- Privacy and confidentiality.
- Transparent practices, and fair and equitable treatment.
- Adequate information, and initial and continuing disclosures.
- Fair and true advertisement.
- Awareness of service parameters and turnaround times for each service.
- To be heard, and to satisfactory and timely grievance redressal.
- Exit from a product or service as per the agreed terms.
- Clear guidance and caution notices for complex and high-risk products.
- Additional rights for vulnerable consumers, including accessible services for persons with disabilities.
- To provide feedback on products and services.
- Protection against coercive, unfair and one-sided clauses.
Expectations from investors
Do's
- Deal only with SEBI registered Research Analysts, and verify the registration number on SEBI's list of registered RAs.
- Read the disclosures in research reports before investing.
- Pay fees only through banking channels and keep signed receipts. You may also pay through CeFCoM.
- Check the recommendation before buying or selling a security or applying in a public offer.
- Ask questions and seek clarification before acting, especially for complex or high-risk products.
- Remember that you can stop the service as per the agreed terms, and give feedback.
- You are not bound by any clause that contravenes regulations.
- Inform SEBI about any Research Analyst offering assured or guaranteed returns.
Don'ts
- Do not give funds for investment to the Research Analyst.
- Do not be influenced by luring advertisements or market rumours.
- Do not be attracted by limited-period discounts, incentives or gifts.
- Do not share login credentials or passwords of your trading, demat or bank accounts with the Research Analyst.
Prepared from SEBI's Investor Charter for Research Analysts (circular dated 2 June 2025). Official version: investor.sebi.gov.in. If there is any difference, the SEBI text prevails. A copy is given to every client at onboarding.