Complaints data and grievance redressal
Published by the 7th of every month for the month before, in the format prescribed by SEBI.
Data for the month ending September 2026
| Sr. | Received from | Pending at end of last month | Received | Resolved* | Total pending# | Pending more than 3 months | Average resolution time^ (days) |
|---|---|---|---|---|---|---|---|
| 1 | Directly from investors | 0 | 0 | 0 | 0 | 0 | 0 |
| 2 | SEBI (SCORES) | 0 | 0 | 0 | 0 | 0 | 0 |
| 3 | Other sources (if any) | 0 | 0 | 0 | 0 | 0 | 0 |
| Grand total | 0 | 0 | 0 | 0 | 0 | 0 |
Trend of monthly disposal of complaints
| Sr. | Month | Carried forward from previous month | Received | Resolved* | Pending# |
|---|---|---|---|---|---|
| 1 | September 2026 | 0 | 0 | 0 | 0 |
| Grand total | 0 | 0 | 0 | 0 |
Trend of annual disposal of complaints
| Sr. | Year | Carried forward from previous year | Received | Resolved* | Pending# |
|---|---|---|---|---|---|
| 1 | 2026–27 (up to September 2026) | 0 | 0 | 0 | 0 |
| Grand total | 0 | 0 | 0 | 0 |
* Includes complaints of previous months resolved in the current month. # Includes complaints pending on the last day of the month. ^ Sum of days taken to resolve each complaint divided by the number of complaints resolved in the month.
Grievance redressal and escalation
- Write to us: Dhiraj Chowdhary, principal, compliance and grievance officer, dhirajchowdhary01@gmail.com, +91 86378 31640, 2nd Floor, Saralia Market, Shivajee Road, Khalpara, Siliguri, West Bengal 734405. Every complaint is acknowledged and resolved within 21 days.
- SEBI SCORES 2.0: if you are not satisfied, lodge a complaint at scores.sebi.gov.in.
- Online Dispute Resolution: if still not satisfied, start conciliation or arbitration at smartodr.in.
| Designation | Name | Contact | Working hours |
|---|---|---|---|
| Principal officer and grievance officer | Dhiraj Chowdhary | dhirajchowdhary01@gmail.com, +91 86378 31640 | Monday to Friday, 10 am to 6 pm |
| Compliance officer | Dhiraj Chowdhary | dhirajchowdhary01@gmail.com, +91 86378 31640 | Monday to Friday, 10 am to 6 pm |